Worktop returns

THE WORKTOP COLLECTION

This policy applies to online goods purchased from ELITE JOBS LTD, trading as Elite London Refurbishments. Service cancellation rights for itemised installation and fabrication are explained in the purchase terms; other refurbishment work is agreed separately.

Contact and return arrangements

Contact sales@elitelondonrefurbishments.co.uk or 07766 661887, quoting your order number. Our correspondence address is 11–12 Old Bond Street, Mayfair, London W1S 4PN. Our workshop is at Unit V, Reigate Road, Epsom KT17 3BZ. Please obtain the correct return destination from us before sending or bringing heavy goods; neither address is an unarranged returns depot. Contacting us to arrange transport does not restrict your right to cancel.

Changing your mind

Consumers can cancel an eligible order without giving a reason by notifying us within 14 days after receiving the goods. Where one order arrives in separate deliveries, the period starts after the last item arrives. Send the goods back within 14 days after notifying us. You can cancel before dispatch too. Discounted goods have the same rights.

You may inspect goods as you would in a shop. We may deduct the loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Please protect worktops against damage in return transport.

Return transport

For a change-of-mind return, the customer normally pays the direct return transport cost. Worktops are heavy and cannot normally be returned by ordinary post. Contact us with the order number so that the correct return destination and transport can be arranged. We do not publish or charge an invented fixed return tariff.

No return collection charge is included in the outbound delivery price. Any agreed estimate is shown before payment. Contact us for return transport information. Where the law requires us to provide a return-cost estimate before purchase and we have not done so, you will not be required to bear that cost. We cover reasonable return costs for faulty, damaged or incorrectly supplied goods where required by law.

Refunds

For an eligible cancellation of the whole order, we refund the goods and the least expensive standard outbound delivery offered for that order. Extra amounts for an optional premium delivery service are not refundable on a change-of-mind cancellation.

Unless we offer to collect the goods, the refund is made without undue delay and no later than 14 days after we receive them back or, if earlier, after you supply evidence that you sent them back. If we offer collection, or no goods were supplied, the deadline is 14 days after your cancellation notice. Refunds use the original payment method unless otherwise expressly agreed, with no refund-processing fee.

Bespoke goods

The change-of-mind cancellation right does not normally apply to goods made to your specifications or clearly personalised, such as worktops cut to bespoke dimensions. This will be explained before such an order is agreed. Choosing a standard stock size does not make a product bespoke. Your rights for faulty or incorrectly supplied goods still apply.

Faulty, damaged or incorrect goods

Tell us promptly about a problem, including the order number and a description. Photographs can help us assess it, but are not a condition of your statutory rights. Do not cut or fit goods that you know are incorrect or damaged before discussing the issue with us. We will arrange the remedy required by consumer law, which may include repair, replacement or refund.

Optional cancellation notice

To ELITE JOBS LTD, trading as Elite London Refurbishments, at the email or correspondence address above: I give notice that I cancel my order for [goods], order number [number], ordered on / received on [dates]. Customer name and address: [details]. Date: [date]. Signature: [only when sent on paper]. You may also cancel by any other clear statement.